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Staymate Explore The Freedom.

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Frequently Asked Questions

Answers for Homestays, Experiences & Co-hosting on Staymate

Homestays

You can book directly through our website or app by selecting your dates and confirming availability.

Yes, all Staymate homestays are reviewed and verified for safety and accuracy before going live.

Standard check-in is 12 PM and check-out is 11 AM, unless otherwise mentioned on the listing.

Yes, you can cancel up to 24 hours in advance for a full refund, unless the listing has a different cancellation policy.

This depends on the host. Please check the listing details or message the host directly.

Experiences

Most experiences range from 2 to 4 hours. Duration is mentioned on each experience page.

Yes, most experiences are offered in English and sometimes in local languages as well.

We recommend bringing water, comfortable shoes, weather-appropriate clothes, and your ID.

Some hosts offer private sessions. Please check the experience listing or message the host.

If weather impacts the experience, you will be notified and offered a reschedule or refund.

Co-hosting

Co-hosting allows individuals to help manage a homestay listing without owning the property.

You can apply via our platform and get matched with hosts who need help managing bookings and guests.

Yes, co-hosts earn a percentage of the booking revenue, agreed upon in advance with the host.

Yes, if you're approved by multiple hosts, you can manage more than one property.

Co-hosts may manage communication, check-ins, cleaning coordination, and reviews depending on their agreement with the host.