Privacy Policy

1. Introduction

Staymate is committed to protecting the privacy of all users—guests, hosts, co-hosts, and experience participants. This policy explains how we collect, use, and safeguard your information across our services: Homestays, Experiences, and Co-hosting.

2. Information We Collect

• Personal details (name, email, phone)
• Profile data (preferences, bio, identity verification)
• Booking and payment information
• Communication logs between users and Staymate
• Device and browser data (cookies, IP address, location, language)

3. How We Use Your Information

• To process bookings, payments, and inquiries
• To match guests with hosts and co-hosts
• To enhance user safety, support, and personalization
• To send important notifications or service updates
• To improve platform performance and experience

4. Sharing Your Data

• With hosts, co-hosts, and guests involved in a booking
• With service providers (payments, analytics, cloud storage)
• With legal authorities when required by law
• We never sell your personal data to third parties

5. Cookies & Tracking

Staymate uses cookies and similar technologies to track user sessions, preferences, and analytics. You can control cookie settings in your browser at any time.

6. Data Security

All data is stored securely with encryption and access control. Our platform uses SSL and complies with best practices for data privacy and protection.

7. User Rights

• Request access to your personal data
• Request corrections or deletions of inaccurate information
• Opt-out of marketing or promotional emails

8. Children’s Privacy

Staymate services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.

9. Third-Party Links

Our platform may include links to third-party websites or apps. Staymate is not responsible for the content or privacy practices of those services.

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted here and take effect immediately upon publication.

10. Contact Us

If you have any questions about this policy or your data, please contact us at:

Email: info@staymate.in
Phone: +91 923-507-2255